Suggestions or Complaints

Suggestions or Complaints

suggestions

Do you have ideas or tips on how we can serve you better? Let us know,

preferably via our e-mail address info@metalendier.nl.

We are continuously improving our site and therefore appreciate your response.

Complaints

For us it's all about satisfied customers. If you have a bad experience with our service or products, we would like to hear from you. We will always do our best to turn the bad experience into a positive one.


We recommend that you first notify us of any complaints by sending an email to info@metalendier.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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